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Returns

Returns

We hope you are completely happy with your new purchase from us however, if you aren’t, there’s no need to worry.

Goods can be returned to us within 28 days of receipt, undamaged and in their original packaging.

Please note that you are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. You can return an item to us via the method of your choice.

Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our store. Please ensure you package your return to prevent any damage to the items or boxes.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our store.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

We cannot accept returns of washed and/or used textile (cushions, rugs, throws), candles, or of products with non-replaceable LED bulbs after use of the bulb beyond its recommended lifespan.

Items which require assembly cannot be returned for a refund or exchange after they have been assembled.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at our discretion

We cannot be held responsible for goods lost in transit when using Royal Mail, or any other alternative return service which are not arranged via our team. Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable. 

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call us on 01768772443 or inform us via email at info@treebybolton.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment. 

In Store Returns

We please ask that all purchases made in store are returned to our stores within 28 days. You’re welcome to do this in person or by posting the items back to us. Our return address:

Treeby & Bolton Ltd – Returns

12 Lake Road

Keswick

Cumbria

CA2 5BX

Please provide proof of purchase with your original receipt and ensure products are returned in original packaging.

Damaged / Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

Please do not attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our us first.