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FAQs

The health and wellbeing of our customers and staff is our priority, as always, so we’ve been working hard behind the scenes to make sure you can shop safely at Treeby & Bolton.

COVID-19 SYMPTOMS

Please do not visit us if you have any symptoms such as a high temperature, a new continuous cough, or a loss or change to your sense of smell or taste.

How will you maintain social distancing?

We are only permitting 10 customers in the store at one time. We are asking customers to shop alone where possible.  Our team will respect the socially distancing guidelines and we ask you in return to keep your distance from other people at all times and follow the floorstickers to ensure safe queuing. Children are welcome but should be closely supervised to maintain social distancing.

How do I keep my hands clean?

There is a sanitiser station at the entrance, please use it as you enter the shop  and also the cafe and as you wish to throughout your visit. We are carrying out extra cleaning and sanitising to keep the whole store as safe as possible for you.

Can I handle items as I browse? What if I change my mind before paying?

Please avoid touching products while you are browsing. Should you need any assistance with your selection, please let us know, we will be on hand to offer help and expertise from a safe distance.

Can I use the toilets in store? 

The cafe toilets will be open to both cafe and shop customers. Please note that the toilet queue will be restricted to just two people at any one time so please be patient during busy periods.

Do I have to wear a face covering when shopping in store or in the cafe?

Following the government announcement in July, face coverings are now mandatory in enclosed public spaces including shops. We have disposable face coverings available should you forget to bring your own.

Face coverings are not be mandatory for:

anyone under the age of 11
those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering

How can I pay?

Whilst we are accepting cash, as a safer method of payment we would prefer that you pay by card and contactless where possible.

If you have any further queries please do not hesitate to call us on 01768 772443 or email info@treebybolton.co.uk